Terms of Service

Effective Date: [Insert Effective Date]

1. Introduction and acceptance of terms

These Terms of Service (“Terms”) govern the provision of services by Greenfield Equine Services Ltd (“we”, “us”, “our”) to any customer, client, horse owner, keeper, authorised agent, or other person who engages our services (“you”, “your”). By booking, instructing, accepting, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use or continue to use our services. If you are entering into these Terms on behalf of another person or entity, you represent that you have authority to bind that person or entity.

Our business details are:

2. Scope of services

Greenfield Equine Services Ltd provides equine-related services, which may include the following:

All services are provided subject to availability, suitability, and any specific written agreement, booking confirmation, yard rules, safety protocols, or care plan agreed between you and us.

We may refuse, suspend, modify, or discontinue services where we reasonably consider it necessary for the welfare of any horse, the safety of people or animals, legal compliance, or operational reasons.

Unless expressly agreed otherwise in writing, we do not provide veterinary services, farriery, medical diagnosis, emergency treatment, riding tuition, or insurance brokerage. Any guidance or observations we provide are not a substitute for professional veterinary, farriery, or other specialist advice.

3. User obligations and responsibilities

You agree that you are responsible for ensuring that any horse in our care, custody, or management is fit for the relevant services and that all information supplied to us is complete, accurate, and kept up to date.

Your responsibilities include, without limitation:

You must not request or require us to carry out any act that is unlawful, unsafe, cruel, neglectful, or contrary to equine welfare standards. We reserve the right to decline instructions that we reasonably consider to be unsafe or contrary to a horse’s welfare.

You acknowledge that horses are animals with inherent risks and that behaviour may be unpredictable. You accept responsibility for the risks associated with equine activities, subject always to any non-excludable rights under applicable law.

4. Payment terms and conditions

Fees for services will be communicated to you in advance where reasonably practicable, either in a quotation, service agreement, booking confirmation, price list, invoice, or other written notice. Unless otherwise stated, all fees are payable in pounds sterling (GBP).

Unless expressly agreed otherwise, payment terms are as follows:

We may vary our prices from time to time. Any such changes will not affect services already paid for unless the relevant agreement expressly allows for price adjustment.

If a payment is reversed, disputed without reasonable grounds, or otherwise fails, we may charge any resulting bank, card, or administrative fees to you, to the extent permitted by law.

5. Cancellation and refund policy

Cancellations must be made in writing by email, unless we agree otherwise. The amount of notice required for cancellation may vary depending on the type of service booked and any specific agreement between the parties.

Unless a different cancellation policy is stated in your booking confirmation or service agreement:

If your horse is removed from our care early, if services are suspended due to your breach, or if access is denied because of unsafe conditions or missing information, charges may still apply for work already carried out and committed costs incurred.

Any refund due will be processed using the original payment method where reasonably practicable, subject to lawful deductions for outstanding balances, expenses, or losses caused by your breach of these Terms.

6. Liability limitations

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the foregoing, and to the maximum extent permitted by law:

Where liability cannot lawfully be excluded, our total aggregate liability arising out of or in connection with the services shall, to the extent permitted by law, be limited to the amount paid by you for the relevant service giving rise to the claim, or such other amount as is mandatory under applicable law.

You acknowledge that equine care and management involve inherent risks. You agree that any horse is accepted subject to those risks, and you are responsible for maintaining appropriate insurance coverage for your horse, property, and any related liabilities.

7. Intellectual property rights

Unless otherwise agreed in writing, all intellectual property rights in our website, branding, service descriptions, templates, procedures, documents, photographs, training materials, and written content created by or for Greenfield Equine Services Ltd remain our property or the property of our licensors.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit our materials without our prior written consent, except to the extent permitted by mandatory law.

If you provide us with materials, images, instructions, or content for the purposes of the services, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, store, and process such materials solely for the purpose of delivering the services, maintaining records, complying with legal obligations, and managing our business relationship with you.

8. Data protection and privacy

We will handle personal data in accordance with applicable data protection and privacy laws. We may collect, use, store, and process personal data relating to you, your representatives, and any horse in connection with providing services, administering accounts, handling payments, maintaining safety records, communicating with you, and complying with legal obligations.

Where we process personal data, we will do so on a lawful basis, which may include performance of a contract, compliance with legal obligations, legitimate interests, consent, or protection of vital interests where relevant.

You are responsible for ensuring that you have the necessary rights and authority to share personal data with us, including details concerning third parties where required for the provision of the services.

We may share personal data with trusted third-party service providers, insurers, veterinarians, regulators, payment processors, transport providers, legal advisers, or law enforcement where necessary and lawful.

For more information on how we handle personal data, please contact us using the details in Section 12. Where required by law, we may provide a separate privacy notice or data processing terms.

9. Force majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to severe weather, flooding, fire, disease outbreaks, epidemics or pandemics, industrial action, power failure, transport disruption, accidents, government restrictions, civil disturbance, acts of terrorism, failure of suppliers, or emergency veterinary or welfare interventions.

Where a force majeure event affects performance, we will use reasonable efforts to mitigate its effects and resume services as soon as reasonably practicable. We may suspend, modify, or terminate affected services if the event continues or makes performance impracticable or unsafe.

10. Changes to terms

We may update or revise these Terms from time to time to reflect changes in our services, operational requirements, legal obligations, or industry practice. The updated Terms will take effect when published on our website or otherwise communicated to you, unless a later effective date is stated.

Where changes are material, we will take reasonable steps to notify you. Your continued use of our services after the updated Terms take effect constitutes acceptance of the revised Terms.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory legal rights that may apply in your favour.

12. Contact information

If you have any questions, complaints, notices, or requests regarding these Terms or our services, please contact us using the details below:

13. Severability clause

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or if such modification is not possible, it shall be deemed deleted.

The remaining provisions shall continue in full force and effect. Any failure or delay by us to exercise a right or remedy under these Terms shall not constitute a waiver of that right or remedy.

Entire agreement: These Terms, together with any service agreement, booking confirmation, care plan, invoice, yard rules, or written addendum expressly incorporated by reference, constitute the entire agreement between you and Greenfield Equine Services Ltd in relation to the services, and supersede prior discussions or understandings to the extent permitted by law.

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